ABDULLAHI MUHAMMED SHITTU

Developed and presented departmental IT strategies and roadmaps to executive leadership, influencing key technology investments and securing resource allocation.

Managed IT budgeting, vendor negotiations, and procurement for 200+ user endpoints, optimizing asset lifecycle management and achieving cost efficiencies.

Established and enforced IT governance policies, security standards, and compliance frameworks, safeguarding organizational data and infrastructure integrity.

Mentored and developed junior IT staff, conducting performance reviews and identifying professional development opportunities to enhance team capability and performance.

Spearheaded IT service improvement initiatives, reducing operational bottlenecks and ensuring alignment with ITIL best practices to enhance service delivery.

Maintained 99% system uptime across 200+ user endpoints in multiple office locations, ensuring seamless business continuity and operational reliability.

Reduced average ticket resolution time by 30% through the implementation of standardized troubleshooting workflows and escalation procedures.

Implemented automated backup solutions, cutting disaster recovery time from 4 hours to 45 minutes and significantly reducing operational risk exposure.

Collaborated with senior management on IT budgeting and long-term technology roadmap planning, aligning with organizational objectives and future growth.

Designed and configured secure LAN/WAN infrastructure for 3 branch offices, supporting 40+ endpoints and achieving reliable network connectivity.

Maintained 5 corporate WordPress sites, achieving an 85% reduction in downtime through proactive performance monitoring and scheduled maintenance.

Conducted quarterly vulnerability assessments, identifying and mitigating over 15 critical security risks to protect organizational data assets.

Administered Microsoft 365 and Google Workspace environments for 35 users, including user provisioning, access control, and compliance management.

Established disaster recovery protocols and weekly automated backup routines, ensuring business continuity in the event of data loss.

Conducted network simulations to identify vulnerabilities and validate security controls within enterprise-like environments.

Investigated security incidents and produced detailed formal reports, documenting findings, impact assessments, and remediation recommendations.

Performed log analysis using industry-standard security tools to detect threats, anomalies, and unauthorized access patterns.

Applied cybersecurity frameworks (NIST, ISO 27001) in capstone projects, demonstrating ability to design and implement secure systems.

Drove a 120% increase in organic web traffic through targeted SEO strategy, content optimization, and data-driven keyword research campaigns.

Managed Google Ads campaigns, achieving an average return on investment of 250% through continuous A/B testing and bid optimization.

Developed and executed multi-channel content strategies across WordPress and social media, growing audience engagement and brand visibility.

Digitized legacy documentation systems, improving document retrieval efficiency by 60% and establishing a fully auditable digital record environment.

Produced AutoCAD technical layouts for 10+ urban development projects, enabling data-driven planning and stakeholder presentations.

Maintained ICT asset inventory and coordinated departmental IT support, reducing equipment downtime and improving staff productivity.

Successfully diagnosed and repaired 500+ devices including laptops, desktops, and smartphones, maintaining high-quality standards and customer satisfaction.

Delivered end-user training on device maintenance, data security best practices, and safe computing habits, significantly reducing repeat support incidents.

Monitored SIEM dashboards and responded to over 20 potential security incidents, reducing mean time to respond through structured incident playbooks.

Conducted risk assessments and vulnerability scans, delivering prioritized remediation reports to IT management and leadership.

Delivered cybersecurity awareness training to over 100 employees, fostering a security-conscious organizational culture.

Conducted geospatial analysis and cartographic production for over 25 urban planning and infrastructure development projects.

Created detailed maps and GIS datasets to support zoning decisions, land use planning, and demographic visualization for government stakeholders.

Collaborated with multidisciplinary planning teams to translate complex spatial data into actionable insights for evidence-based policy decisions.

Provided Tier 1 and Tier 2 technical support for over 200 faculty and staff, maintaining a 95% customer satisfaction rating throughout tenure.

Managed helpdesk ticketing system, ensuring SLA compliance and timely escalation of complex issues to senior technical staff.

Performed hardware/software diagnostics, OS installations, application deployments, and network troubleshooting across campus infrastructure.